Access the FIRST (Free Information and
Referral System Telephone) directory to organizations and services on-line. Click the links above to find
the Lackawanna County organizations in a specific category (for example,
"environmental" or "human services"), or click on the search button to find agencies by keywords.
You may also call FIRST at 961-1234 for information.
FIRST - Information and Referral -
bringing people and services together. FIRST is a 24-hour, 7-days-a-week program linking
people in need of help or information to the appropriate agency. FIRST also provides information on resources and/or
services for shelter, food, and other emergency needs during non-business hours. FIRST is the
help line for Lackawanna
FIRST publishes the Human Resource Directory for Lackawanna County, as well as the Clubs and Associations Directory.
FIRST also compiles information for the guide to human services in the
FIRST also houses the INFORM Program, which is a computerized message system with free information on health, mental
health, and other issues.
Language Line is a program offering
over-the-phone interpreting for 140 languages, available Monday through
Friday, 9:00 a.m. to 4:30 p.m. A phone call to FIRST at 961-1234
will connect Language Line interpreters to assist persons who do not
speak English in accessing community resources.